Web business performance must bridge the gap between the client's specific business needs and objectives, and the results of the performance measures deployed. While not being an exact science, web analytics takes an iterative approach which maximizes each web strategy and initiative's return on investment (ROI).

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Intranets are full of promises: productivity increases, decreased operational costs, better organizational knowledge dissemination, etc. However, in many cases, important investments in resources do not yield the desired results.

Intranets are full of promises: productivity increases, decreased operational costs, better organizational knowledge dissemination, etc. However, in many cases, important investments in resources do not yield the desired results.