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Création de Valeur
2019.07.08

How CX incites value creation in companies?

Digitization and data have had a disruptive effect on our business models and the economy, both on a local and international scale. This impact is so large that some believe we are on the brink of the fourth industrial revolution. And they’re not wrong. Changes that used to take place over the course of a decade are now happening in a span of 12 to 36 months! And our business models – if not industries as a whole – that we took for granted, have had no choice but to reinvent themselves [...]

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